Customer Satisfaction

Customer Satisfaction

Our customers are our most important stakeholders.

The most important strategy of Bekoteks Construction Industry which produces Mineral plasters, paints, insulation materials and building chemicals is to provide and maintain “ Full Customer Satisfaction.”

In this Frame:

  • Complaints and requests from our customers are assessed, solved and answered as soon as possible, with a transparent, objective and fair approach, keeping all the information of our customers within our confidentiality principle.
  • We are taking a ‘customer-focused’ approach to our solution process by organizing our customers to compensate for their damages, in the process of evaluating customer feedback, and in all other activities.
  •  We aim to constantly improve our trainings and products and services that we provide to our employees and feedbacks we receive from our customers and to prevent the repetition of complaints.
  • We are constantly contributing to the development of our products and practice trainings that we give to our customers.
  • We undertake to comply with the TS ISO 10002 Customer Complaints Management System requirements and all applicable laws, regulations and all other conditions binding us.